Its a known fact that at the onset of your small scale business, you would have stored your customers data in a spreadsheet. As your business grew, you would have integrated a cloud-based CRM, with your existing system.
Now your query is whether you would be able to import the data stored in the spreadsheet into the CRM. Yes, its totally possible to import the customers data into Customers App. That too with a few mouse clicks.
Lets take a quick look at the steps.
To Import Customers into CRM
- Log in and access Customers App from your universal navigation menu bar.
- Click on "More" icon and select “Import” located at the app header bar.
- Select "CSV Imports" and then click on "Import" button.
- Click on "Browse" and select a CSV file from your computer and click on "Next" button.
- "Map field" dashboard appears, in which you need to map the mandatory fields.
- Once you are done with mapping, click on "Import" button.
- You can view warning popup which alerts you for mapping common fields such as Category, Territory, Market, Segment.
- There are four validations to do the import
- Mandatory Values - Validates mandatory value association.
- Data Format – Validates data format issues in CSV.
- Duplicates – Validates duplicates in CSV.
- Reference Format – Validates the association of other objects. This will associate existing objects, if there are new objects found in CSV, you are allowed to create new objects.
# of Records - Total count of contact records found in a file(CSV)
# of Del Rec - Count of deleted records at time of validating the leads
# of Ignored - Count of ignored records which are added to the exceptions at time of mapping