Setting up a Brand and Approving Messaging for SMS Sending

To send SMS messages via the CRM, you'll need to set up a brand with Nexmo/Vonage, and have your messaging approved by carriers. This process can take up to a month, so please prepare accordingly.

After creating your Nexmo/Vonage account here, follow the following instructions at each page by Vonage to complete the setup process:

The 3-step 10DLC migration process:
1. Registering your brands
2. Creating campaigns
3. Linking your numbers to these campaigns

Please Refer to the below links to setup and Register the 10DLC:
https://api.support.vonage.com/hc/en-us/articles/204017023-USA-SMS-Features-Restrictions
https://help.nexmo.com/hc/en-us/articles/4407283904148-Migrating-to-10DLC-for-A2P-messaging
https://help.nexmo.com/hc/en-us/articles/4407712172692-10DLC-Guidelines-for-brand-creation
https://help.nexmo.com/hc/en-us/articles/360052940172-A2P-10-DLC-Brand-Registration-Guide
https://help.nexmo.com/hc/en-us/articles/4407235273876-10-DLC-Number-Linking-Registration-Guide
https://help.nexmo.com/hc/en-us/articles/360058158511-10-DLC-Brands-and-Campaigns-Pricing

Once finished, you can complete your API connection and SMS set up following the instructions here.