Updated: September 21, 2022
When using WebOS, you’re putting your information in our hands – and we take that very seriously.
WebOS collects information to provide better services to all our users — from figuring out basic stuff like which language you speak, to more complex things like which ads you’ll find most useful. The information WebOS collects, and how that information is used, depends on how you use our services and what programs you activate for your account.
WebOS stores information we collect with unique identifiers tied to the browser, application, or device you’re using. This allows us to do things like maintain your preferences across browsing sessions, such as your preferred language or whether to show you more relevant ads based on your usage and preferences. When you’re signed in, we also collect information that we store with your Account, which we treat as personal information.
Things you create or provide to us
When you create an Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account.
Information we collect as you use our services
Your apps, browsers & devices
We collect information about the apps and devices you use while in WebOS, which helps us provide features like automatic product updates.
The information we collect includes unique identifiers, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
We collect this information when WebOS on your device contacts our servers — for example, when you activate an app from the Marketplace or when a service checks for automatic updates.
We collect information about your activity in WebOS, which we use to do things like recommend products and advertisements you might like. The activity information we collect may include:
- Terms you search for
- Videos you watch
- Views and interactions with content and ads
- Voice and audio information
- Purchase activity
- People with whom you communicate or share content
- Activity on third-party sites and apps that use our services
- Browsing history
Your location information
We collect information about your location when you use WebOS, which helps us offer features like driving directions, search results for things near you, and ads based on your general location.
Your location can be determined with varying degrees of accuracy by:
- GPS and other sensor data from your device
- IP address
- Activity such as your searches and places you label like home or work
- Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices
The types of location data we collect and how long we store it depend in part on your device and account settings. For example, you can turn off location settings using the device’s settings app.
In some circumstances, WebOS also collects information about you from publicly accessible sources. We may also collect information about you from trusted partners, such as directory services who provide us with business information to be displayed in our Services Center, marketing partners who provide us with information about potential customers of our business services, and security partners who provide us with information to protect against abuse. We also receive information from advertising partners to provide advertising and research services on their behalf.
We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
We use data to build better services
We use the information we collect from all our services for the following purposes:
Provide our services
We use your information to deliver our services, like processing the terms you search for in order to return results or helping you share content by suggesting recipients from your contacts.
Maintain & improve our services
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services. For example, tracking the top apps connected to the Sn[App] center gives us data on what tools we should add and integrate into our marketplace – giving users access to the most important tools in a more productive and cost-effective manner.
Develop new services
We use the information we collect in existing services to help us develop new ones.
Provide personalized services, including content and ads
We use the information we collect to customize our services for you, including providing recommendations, personalized content, and customized search results.
Depending on your settings, we may also show you personalized ads based on your interests. For example, if you search for “mountain bikes,” you may see an ad for sports equipment when you’re browsing a site that shows ads served by advertisers.
We don’t show you personalized ads based on sensitive categories, such as race, religion, sexual orientation, or health.
We don’t show you personalized ads based on your content from your email, calendar, storage, or content shared in marketplace apps.
We don’t share information that personally identifies you with advertisers, such as your name or email, unless you ask us to. For example, if you see an ad for a nearby flower shop and select the “tap to call” button, we’ll connect your call and may share your phone number with the flower shop.
We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites and products to do things like optimize product design. And we also use data about the ads you interact with to help advertisers understand the performance of their ad campaigns. We use a variety of tools to do this, including our own proprietary site analytics system.
Communicate with you
We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, like an attempt to sign in to your Account from an unusual location. Or we may let you know about upcoming changes or improvements to our services. And if you contact our support team, we’ll keep a record of your request in order to help solve any issues you might be facing.
Protect WebOS, our users, and the public
We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm WebOS, our users, or the public.
We use different technologies to process your information for these purposes. We use automated systems that analyze your content to provide you with things like customized search results, personalized ads, or other features tailored to how you use our services. And we analyze your content to help us detect abuse such as spam, malware, and illegal content. We also use algorithms to recognize patterns in data.
We may combine the information we collect among our services and across your devices for the purposes described above.
You have choices regarding the information we collect and how it's used
This section describes key controls for managing your privacy across our services.
Managing, reviewing, and updating your information
Manage personal info in your WebOS Account and control who can see it across our services. Manage your contact information, such as your name, email, and phone number.
My Activity allows you to review and control data that’s saved to your WebOS Account when you’re signed in, like searches you’ve done or your visits to the Markeplace. You can browse by date and by topic, and delete part or all of your activity.
Exporting, removing & deleting your information
You can request an export of a copy of content in your WebOS Account if you want to back it up or use it with a service outside of WebOS. You can also request a delete of your information from specific WebOS services based on applicable law. To request an export or deletion, email email@example.com requesting an export or deletion and the username you associate with your account.
Browser settings: For example, you can configure your browser to indicate when a site has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. But remember that our services rely on cookies to function properly, for things like remembering your language preferences and single sign-on for marketplace tools.
Device-level settings: Your device may have controls that determine what information we collect. For example, you can modify your location settings on most devices.
SHARING YOUR INFORMATION
When you share your information
Many of our services let you share information with other people, and you have control over how you share. Remember, when you share information publicly, your content may become accessible through search engines.
When you’re signed in and interact with some services, like leaving comments in the social management tool or reviewing a business in the services center, your name and photo appear next to your activity.
When WebOS shares your information
We do not share your personal information with companies, organizations, or individuals outside of WebOS except in the following cases:
With your consent
We’ll share personal information outside of WebOS when we have your consent. For example, if you use the services center to book a service, we’ll get your permission before sharing your name or phone number. We’ll ask for your explicit consent to share any sensitive personal information.
With organization administrators
If you’re a student or work for an organization that uses WebOS services, your organization administrator and resellers who manage your account will have access to your WebOS Account.
They may be able to:
Access and retain information stored in your account
View statistics regarding your account, like how many apps you install
Change your account password
Suspend or terminate your account access
Receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request
Restrict your ability to delete or edit your information or your privacy settings
For external processing
For legal reasons
We will share personal information outside of WebOS if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process, or enforceable governmental request. We share information about the number and type of requests we receive from governments to our users when requests are received.
- Enforce applicable Terms of Service, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security, or technical issues.
- Protect against harm to the rights, property or safety of WebOS, our users, or the public as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.
We build security into our services to protect your information
All WebOS products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
We work hard to protect you and WebOS from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
- We use encryption to keep your data private while in transit
- We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems
- We restrict access to personal information to employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
The California Consumer Privacy Act (CCPA) requires specific disclosures for California residents.
The CCPA provides the right to request information about how WebOS collects, uses, and discloses your personal information. And it gives you the right to access your information and request that we delete that information. Finally, the CCPA provides the right to not be discriminated against for exercising your privacy rights.
We describe the choices you have to manage your privacy and data across WebOS services in “Your Privacy Controls” above. You can exercise your rights by using these controls, which allow you to access, review, update and delete your information, as well as export a copy of it. When you use them, we’ll validate your request by verifying that you’re signed in to your WebOS Account. If you have questions or requests related to your rights under the CCPA, you (or your authorized agent) can also contact us at firstname.lastname@example.org.
Categories of personal information we collect
Identifiers such as your name, phone number, and address, as well as unique identifiers tied to the browser, application, or device you’re using.
Demographic information, such as your age, gender and language.
Commercial information such as your payment information and a history of purchases you make on WebOS services.
Biometric information if you choose to provide it, such as fingerprints in product development studies or login usage.
Internet, network, and other activity information such as your search terms; views and interactions with content and ads; browsing history you’ve synced with your Account; information about the interaction of your apps, browsers, and devices with our services (like IP address, crash reports, and system activity); and activity on third-party sites and apps that use our services.
Geolocation data, such as may be determined by GPS, IP address, and other data from sensors on or around your device, depending in part on your device and account settings.
Audio, electronic, visual, and similar information, such as voice and audio information.
Other information you create or provide, such as the content you create, upload, or receive (like photos and videos or emails, docs and spreadsheets).
Inferences drawn from the above, like your ads interest categories.
Business purposes for which information may be used or disclosed
Protecting against security threats, abuse, and illegal activity: WebOS uses and may disclose information to detect, prevent and respond to security incidents, and for protecting against other malicious, deceptive, fraudulent, or illegal activity. For example, to protect our services, WebOS may receive or disclose information about IP addresses that malicious actors have compromised.
Auditing and measurement: WebOS uses information for analytics and measurement to understand how our services are used, as well as to fulfill obligations to our partners like publishers, advertisers, developers, or rights holders. We may disclose non-personally identifiable information publicly and with these partners, including for auditing purposes.
Maintaining our services: WebOS uses information to ensure our services are working as intended, such as tracking outages or troubleshooting bugs and other issues that you report to us.
Research and development: WebOS uses information to improve our services and to develop new products, features and technologies that benefit our users and the public.
Advertising: WebOS processes information to provide advertising, including online identifiers, browsing and search activity, and information about your location and interactions with advertisements. This keeps WebOS services and many of the websites and services you use free of charge.
Legal reasons: WebOS also uses information to satisfy applicable laws or regulations, and discloses information in response to legal process or enforceable government requests, including to law enforcement. We provide information about the number and type of requests we receive from governments when received.
Parties with whom information may be shared
Third parties to whom you consent to sharing your information, such as services that integrate with WebOS services.
Domain administrators, if you work or study at an organization that uses WebOS services.
Law enforcement or other third parties, for the legal reasons described in above in sharing your information.
ABOUT THIS POLICY
When this policy applies
The information practices of other companies and organizations that advertise our services
Services offered by other companies or individuals, including products or sites they offer that may include WebOS services to which the policy applies, or products or sites displayed to you in search results, or linked from our services
Changes to this policy
An affiliate is an entity that partners with Qebot Inc. for sales, support, marketing, or other services.
A process or set of rules followed by a computer in performing problem-solving operations.
Application data cache
An application data cache is a data repository on a device. It can, for example, enable a web application to run without an internet connection and improve the performance of the application by enabling faster loading of content.
Browser web storage
Browser web storage enables websites to store data in a browser on a device. When used in "local storage" mode, it enables data to be stored across sessions. This makes data retrievable even after a browser has been closed and reopened. One technology that facilitates web storage is HTML 5.
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
A device is a computer that can be used to access WebOS services. For example, desktop computers, tablets, smart speakers, and smartphones are all considered devices.
Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Non-personally identifiable information
This is information that is recorded about users so that it no longer reflects or references an individually-identifiable user.
This is information that you provide to us which personally identifies you, such as your name, email address, or billing information, or other data that can be reasonably linked to such information by WebOS, such as information we associate with your Account.
A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is opened. Pixel tags are often used in combination with cookies.
A Referrer URL (Uniform Resource Locator) is information transmitted to a destination webpage by a web browser, typically when you click a link to that page. The Referrer URL contains the URL of the last webpage the browser visited.
Sensitive personal information
This is a particular category of personal information relating to topics such as confidential medical facts, racial or ethnic origins, political or religious beliefs, or sexuality.
Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.
A unique identifier is a string of characters that can be used to uniquely identify a browser, app, or device. Different identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed.
Unique identifiers can be used for various purposes, including security and fraud detection, syncing services such as your email inbox, remembering your preferences, and providing personalized advertising. For example, unique identifiers stored in cookies help sites display content in your browser in your preferred language. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent.
On other platforms besides browsers, unique identifiers are used to recognize a specific device or app on that device. For example, a unique identifier such as the Advertising ID is used to provide relevant advertising. Unique identifiers may also be incorporated into a device by its manufacturer (sometimes called a universally unique ID or UUID), such as the IMEI-number of a mobile phone. For example, a device’s unique identifier can be used to customize our service to your device or analyze device issues related to our services.
delivery of our services
Examples of how we use your information to deliver our services include:
- We use the IP address assigned to your device to send you the data you requested, such as loading a video
- We use unique identifiers stored in cookies on your device to help us authenticate you as the person who should have access to your WebOS Account
- When you purchase services or physical goods from us, you may provide us information like your shipping address or delivery instructions. We use this information for things like processing, fulfilling, and delivering your order, and to provide support in connection with the product or service you purchase.
When we detect spam, malware, illegal content, and other forms of abuse on our systems in violation of our policies, we may disable your account or take other appropriate action. In certain circumstances, we may also report the violation to appropriate authorities.
For example, we can use information from your devices to help you decide which device you’d like to use to install an app. We also use this information to help protect your account.
ensure and improve
For example, we analyze how people interact with advertising to improve the performance of our partner ads.
ensure our services are working as intended
For example, we continuously monitor our systems to look for problems. And if we find something wrong with a specific feature, reviewing activity information collected before the problem started allows us to fix things more quickly.
legal process, or enforceable governmental request
Like other technology and communications companies, WebOS regularly receives requests from governments and courts around the world to disclose user data. Respect for the privacy and security of data you store with WebOS underpins our approach to complying with these legal requests. Our legal team reviews each and every request, regardless of type, and we frequently push back when a request appears to be overly broad or doesn’t follow the correct process.
For example, if you add a credit card or other payment method to your Account, you can use it to buy things across our services, like apps in the Marketplace. We may also ask for other information, like a business tax ID, to help process your payment. In some cases, we may also need to verify your identity and may ask you for information to do this.
We may also use payment information to verify that you meet age requirements, if, for example, you enter an incorrect birthday indicating you’re not old enough to have a WebOS Account.
You may also see personalized ads based on information from the advertiser. If you shopped on an advertiser's website, for example, they can use that visit information to show you ads.
If you add your phone number to your account, it can be used for different purposes across WebOS services, depending on your settings. For example, your phone number can be used to help you access your account if you forget your password, help people find and connect with you, and make the ads you see more relevant to you.
protect against abuse
For example, information about security threats can help us notify you if we think your account has been compromised (at which point we can help you take steps to protect your account).
rely on cookies to function properly
For example, we use a cookie called ‘lbcs’ that makes it possible for you to open many multiple email accounts in one browser. Blocking this cookie would prevent these account from working as expected.
safety and reliability
For example, collecting and analyzing IP addresses and cookie data to protect against automated abuse.
Sensor data from your device
Your device may have sensors that can be used to better understand your location and movement. For example, an accelerometer can be used to determine your speed and a gyroscope to figure out your direction of travel.
servers around the world
For example, we operate data centers located around the world to help keep our products continuously available for users.
When lots of people start searching for something, it can provide useful information about particular trends at that time.
For example, we process your information to report use statistics to rights holders about how their content was used in our services.
Views and interactions with content and ads
For example, we collect information about views and interactions with ads so we can provide aggregated reports to advertisers, like telling them whether we served their ad on a page and whether the ad was likely seen by a viewer. We may also measure other interactions, such as how you move your mouse over an ad or if you interact with the page on which the ad appears.
your activity on other sites and apps
Many websites and apps partner with WebOS to improve their content and services. These services may share information about your activity with WebOS and, depending on your products in use, this data may be associated with your personal information.