Troubleshooting Facebook Connection

Make sure you are meeting the following criteria required to connect your Facebook page successfully:

1. Ensure you have an Admin Page Role.

2. Ensure the page is published and accessible for the public. As shown in the previous step, the 'Settings' tab on your page (top right) will reveal the navigation panel on the left as shown in the screenshot below. The 'General' section contains the information regarding page visibility and restrictions. 

Click to Zoom

3. Local Listings Connector business integration permissions

Revise you have enabled our business integration with the required permissions to push updates, retrieve insights and/or post successfully to your Facebook page.

In the top right of your main navigation panel, select the drop-down 

 

Select 'Settings & Privacy' > 'Settings'

On the left navigation panel, scroll down to 'Business Integrations'

 

Click on 'View and edit' of the Local Listing Connector Business Integration. 

Make sure all permissions are toggled on and all pages are selected. 

 

4. Ensure the FB location address is showing and matching the address of your location in the platform.

5. Make sure you are connected to the Facebook account containing the location when going through the connect flow