Managing Bounces and Blocks

Managing Bounced and Blocked Emails

The email marketing's intelligent system will automatically take into account the critical statuses from every previous sending. This means you don't have to update your lists manually as the system will actually do the following:

• A "Bounced" email is one that cannot be delivered to the recipient and returns with an error. Once an email address has bounced, it is automatically blocked across all contact lists in your account. 
  
  
• An email address labelled as "Spam" will also be blocked systematically.

Please note: it is recommended that you remove these email addresses from your contact lists on a regular basis to avoid deliverability issues.

Removing Bounced or Blocked Contacts from a List

Removing all bounced or blocked contacts (or any other status) from a contact list is quite simple:

Go to the results page for your campaign and sort your contacts by status.

Click the ‘Export to a list’ button. In the new section that appears, select the desired contact list and the ‘Remove contacts’ action. Click ‘Export’ and you are all done!